Global Learning & Development, Personal & organizational PERFORMANCE Coaching

 

free principles of excellent customer service workshop

Join us for a free customer service workshop for business owners. (Employees & staff are welcome to attend.)


Do you want to enhance your customer service skills? Having trouble training your staff on delivering customer service to drive new and repeat customers? Want to learn best practices and proven customer service techniques? Then attend this free workshop and start reaping the benefits! You’ll learn the skills, tools and techniques required to delver excellent customer service. Different aspects of good and bad customer service will be explored, along with proven communication skills that are fundamental in providing excellent customer service. Presentation, discussion and brief exercises will be used to explore the difficult customer and how to deal with them.  

Learn
How to enhance customer services skills to create new and repeat business
What excellent customer satisfaction looks like within your business/organization
The behaviors/skills required to deliver world class service

Gain
A sense of ownership, to manage customer issues through to the end
Excitement and motivation to provide excellent customer satisfaction
More confidence about managing difficult customers that result in positive outcomes
Repeat customers
Free advertising from happy and satisfied customers

Practice
Using different communication media to achieve positive customer outcomes
Positive outcome experiences
Personal improvement through an action plan

WHERE: El Monte Sagrado Resort, Rio Ballroom, 317 Kit Carson Rd, Taos, NM 87571
WHEN:  May 2, 2019. 5-6PM
CONTACT: Bruce Katlin 575-224-2135; bruce@brucekatlincreates.com

Workshop duration: 1 hour.